Equator Excessive Vibration / Suspension Failure

Washer-dryer combo is extremely noisy during spin; banging or thumping sounds from drum.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Unbalanced load in Equator drum, Worn suspension shocks, Broken tub springs, Shipping bolts not removed on new installation

How to Fix / Troubleshooting

Safety first: Stop the cycle if the machine is walking or banging violently to prevent damage.

  • Check load: Pause the cycle, redistribute clothes, and avoid washing single heavy items alone.
  • Verify shipping bolts: For newly installed units, check the rear of the washer-dryer for any remaining shipping bolts and spacers. Remove them according to the installation manual.
  • Level the unit: Adjust leveling feet so the machine is stable and does not rock.
  • Inspect suspension (advanced): Remove the top panel and inspect the suspension springs and shock absorbers. Replace any broken springs or leaking shocks.
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Repair Difficulty

Medium 3/5

Required Part

Suspension Shock Absorbers
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