Essentials
Mechanical Drive Failure
Washer-dryer fills and drains but drum does not rotate during wash or spin (no error code)
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt, Seized drum bearings, Faulty drum motor, Loose motor connector
How to Fix / Troubleshooting
Safety first: Unplug the appliance before removing panels or touching the drum drive system.
- Step 1 – Check drum movement: Try rotating the drum by hand. If it spins freely, the belt may be broken or off. If it is very stiff or grinding, suspect bearing failure.
- Step 2 – Inspect belt: Remove the rear panel and check if the belt is intact and correctly fitted on the motor and drum pulleys. Replace if broken or badly worn.
- Step 3 – Check motor connections: Ensure the motor plug is fully seated and wiring is intact.
- Step 4 – Test motor: If the belt is fine and the drum turns freely, the motor may be faulty. Use a multimeter to test windings; replace the motor if open or shorted.
- Step 5 – If bearings seized: Bearing replacement on Essentials washer-dryer combos is complex and often requires tub removal or replacement. Consider professional service.
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Repair Difficulty
Hard
4/5
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