Washer-dryer combo shows E11 and stops; water remains in drum and door may stay locked.

Safety first: Unplug the unit and keep towels handy for water spillage.

• Check installation: Ensure the drain hose is installed at the correct height and not submerged in standing water, which can slow drainage.
• Clean pump filter: Open the pump access door (if fitted), place a tray, and slowly remove the filter cap. Clear lint, hair, and debris from the filter and pump cavity.
• Inspect sump hose: If access allows, remove the tub-to-pump hose (large black rubber hose) and check for socks, coins, or other obstructions near the ball trap.
• Check impeller: With the filter removed, gently rotate the pump impeller. Remove any trapped objects.
• Test drain: Reassemble, restore power, and run a drain/spin cycle. If E11 persists and the pump is noisy or not running, the Fisher & Paykel drain pump may need replacement.