Safety first: Switch off power at the breaker. Do not force the door open; this can damage the lock and seal.

1. Wait for safety delay: Many units have a 1–3 minute delay before unlocking. Ensure this time has passed.
2. Use emergency release: Open the lower service flap and look for a manual door release tab or pull cord near the drain pump area. Gently pull to mechanically unlock the door.
3. Inspect door lock: Once open and power is off, remove the door seal retaining band and access the door lock. Check for broken plastic, loose screws, or burnt connectors. Replace the door lock assembly if damaged.
4. Check door handle and latch: Verify that the door handle operates smoothly and that the latch hook is not bent or broken. Replace the handle or latch if necessary.
5. If E11 persists: After replacing mechanical parts, persistent E11 may indicate a control module fault. Professional diagnosis is recommended.

Washer-dryer door will not unlock at end of cycle; E11 is displayed.

Possible Causes