Gaggenau
Drive Belt or Motor Drive Failure
Washer-dryer fills and drains but drum does not rotate during wash or spin; no error code displayed.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt, Worn motor pulley, Loose motor wiring connector, Failed drive motor
How to Fix / Troubleshooting
Safety first: Unplug the appliance before removing any panels.
- 1. Check drum by hand: Rotate the drum manually. If it spins very freely with little resistance and no motor noise is heard during cycles, suspect a belt issue.
- 2. Inspect drive belt: Remove the rear panel and check if the belt is still on the motor and drum pulleys. If broken or off, replace with the correct size belt and ensure proper alignment.
- 3. Examine pulleys: Inspect the motor and drum pulleys for wear, cracks, or wobble. Tighten or replace as needed.
- 4. Verify motor wiring: Ensure the motor connector is fully seated and wires are intact.
- 5. Test motor: If the belt is intact and the motor receives power but does not run, the motor may be defective and should be replaced.
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Repair Difficulty
Medium
3/5
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