Gaggenau Drum Imbalance / Suspension or Counterweight Issue

Washer-dryer produces a loud banging or knocking noise during spin.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Severely unbalanced load, Loose or broken drum counterweight, Worn or detached suspension dampers, Broken tub support spring

Safety first: Unplug the appliance. Repeated banging can cause structural damage.

1. Stop and redistribute: Pause the cycle, open the door, and redistribute laundry evenly. Remove heavy single items.
2. Check leveling: Ensure the machine is level and stable.
3. Inspect internal supports: Remove top and side panels to inspect springs, dampers, and counterweights. Tighten any loose counterweight bolts and replace broken components.
4. Test spin: Run a spin-only cycle with a small, balanced load to confirm noise reduction.

Medium 3/5

Drum Counterweight

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