Gorenje Excessive Vibration / Suspension Fault

Washer-dryer makes a loud banging or knocking noise during spin; machine may move or "walk".

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Machine not leveled, Worn shock absorbers (dampers), Broken or detached suspension springs, Counterweight loose or cracked

How to Fix / Troubleshooting

Safety first: Unplug the appliance before tipping or moving it.

  • Level the machine: Adjust the front feet so the washer-dryer is stable and does not rock. Use a spirit level for accuracy.
  • Check load size: Avoid single heavy items; mix large and small garments to balance the drum.
  • Inspect shocks and springs (advanced): Remove the rear or side panels. Check the bottom shock absorbers for oil leakage or looseness and the top springs for stretching or breakage. Replace worn components with Gorenje-compatible suspension parts.
  • Check counterweights: Ensure concrete or cast-iron weights are firmly bolted to the tub.
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Repair Difficulty

Hard 4/5

Required Part

Shock Absorber Set
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