E14
Gram User Interface / Control Panel Fault

Washer-dryer shows E14 and does not respond correctly to button presses or knob rotation.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Faulty control panel PCB, Damaged or loose ribbon cable, Stuck or shorted buttons, Moisture ingress into control fascia

How to Fix / Troubleshooting

Safety first: Disconnect mains power before removing the control panel.

  • Step 1 – Dry and reset: If the panel has been exposed to steam or splashes, allow it to dry completely. Unplug the machine for 10–15 minutes, then reconnect and test.
  • Step 2 – Inspect control fascia: Remove the top cover and gently release the control panel. Check the ribbon cable between the panel and main PCB for damage or loose connections. Reseat both ends.
  • Step 3 – Check for stuck buttons: Press each button individually to ensure it moves freely and returns. Clean around buttons to remove detergent residue.

If E14 persists and visual inspection shows no obvious damage, the user interface PCB may need replacement. This should be done with the correct Gram part to ensure compatibility.

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Repair Difficulty

Medium 3/5

Required Part

User Interface PCB
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