Washer-dryer shows E13, often related to door not unlocking at end of cycle

Safety first: Unplug the appliance. Do not force the door open with excessive strength as this can damage the cabinet and glass.

• Wait for cool-down: If the machine has just finished a high-temperature wash or dry, wait 2–5 minutes for the lock to cool and attempt to open again.
• Check for water level: If water is still visible in the drum, the machine may keep the door locked. Run a drain/spin if possible, or manually drain via the pump filter.
• Use emergency release: Many Hisense combos have an emergency door release near the pump filter behind the lower front panel. Pull the release tab or cord gently to unlock the door.
• Inspect and replace lock: Once open and unplugged, remove the door lock assembly from the front panel and inspect for mechanical damage or burning. Replace the Hisense door lock assembly if faulty.
• Control issue: If a new lock does not resolve E13, the main PCB may not be providing the unlock signal and should be checked by a technician.