Display shows 'pump' or pump icon; machine will not drain or complete cycle.

Safety: Unplug the appliance and prepare for water spillage.

• Clean pump filter: Open the lower access flap, unscrew the filter, drain water, and remove debris.
• Check impeller: Ensure the impeller turns freely and is not obstructed by objects.
• Inspect drain hose: Check for kinks or blockages and flush with water.
• Test pump: Run a drain cycle and listen for pump operation. If silent or only humming with no water movement, replace the pump assembly.