F11
Hotpoint
Drain pump circuit open or short
Washer-dryer will not drain; F11 displayed, pump may be silent.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed drain pump motor, Broken wiring to drain pump, Loose pump connector, Faulty pump driver on main control board
How to Fix / Troubleshooting
Safety: Unplug the appliance and prepare for water spillage.
- Check pump filter and impeller: As with F05, clean the filter and ensure the impeller is not jammed.
- Test pump coil: Disconnect the pump connector and measure resistance across the pump terminals. A typical reading is 150–300 Ω. An open circuit or very low resistance indicates a bad pump.
- Inspect wiring: Follow the harness from the pump to the PCB. Repair any breaks or burnt connectors.
- Replace pump: If the pump coil is faulty, remove mounting screws, detach hoses, and install a new Hotpoint-compatible drain pump.
- Control board check: If the pump and wiring are good but the pump never receives voltage during a drain cycle, the PCB pump driver may be faulty and the board will need replacement.
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Repair Difficulty
Medium
3/5
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