Kenmore
Excessive Vibration / Suspension Failure
Washer-dryer combo makes loud banging or knocking noises during spin.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn shock absorbers, broken suspension springs, out-of-level installation, shipping bolts not removed on new install
How to Fix / Troubleshooting
Safety first: Unplug the unit before tipping or moving it.
- Verify shipping bolts: On recently installed units, check the rear of the washer for shipping bolts that secure the tub. Remove all shipping hardware per the installation manual.
- Level the unit: Adjust leveling feet so the combo is stable and does not rock. Tighten lock nuts on the feet.
- Inspect shocks and springs: Remove front lower panel or rear panel to view the suspension. Replace any leaking or broken shock absorbers and any stretched or broken springs.
- Load size: Avoid overloading and ensure mixed items to balance weight.
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Repair Difficulty
Medium
3/5
Required Part
Shock Absorber Kit
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