KitchenAid
User Interface Keypad Failure
Control panel buttons are unresponsive or only some buttons work intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn or damaged touchpad, loose ribbon cable, moisture intrusion into console, failed UI control board
How to Fix / Troubleshooting
Safety first: Unplug the washer-dryer before opening the console.
- Check for lock mode: Ensure the control lock/child lock is not enabled. Disable it per the user manual.
- Inspect console: Remove the top panel and console screws. Tilt the console forward and inspect the ribbon cable and connectors. Reseat them firmly.
- Look for moisture: If there are signs of water or detergent inside the console, dry thoroughly and consider replacing the console if corrosion is present.
- Replace UI board: If specific buttons consistently fail, replace the user interface control board or complete console assembly with the correct KitchenAid part.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Control Board
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