Washer-dryer makes loud banging or knocking noises during spin.

Safety first: Unplug the unit. Use caution when tipping or moving the appliance.

• Check load first: Ensure loads are not too small or too large. Redistribute laundry evenly and avoid mixing heavy items with light ones.
• Inspect shocks: Remove the rear and/or front lower panel to access the shock absorbers attached between the tub and base. Look for oil leakage, broken mounts, or excessive play. Replace all shocks as a set if worn.
• Inspect suspension springs: From the top or rear, check the tub suspension springs for stretching or damage. Replace any deformed springs with OEM KitchenAid parts.
• Check counterweights: Inspect concrete or cast-iron counterweights on the tub for cracks or loose mounting bolts. Tighten bolts to spec; replace cracked weights.
• Level the unit: Adjust the leveling feet so the washer-dryer is stable and does not rock. Lock the feet in place.