KitchenAid Out-of-Balance or Installation Issue

Washer-dryer vibrates excessively or walks across the floor during spin.

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Possible Causes

Shipping bolts not removed, unit not leveled, worn shock absorbers, weak floor structure

How to Fix / Troubleshooting

Safety first: Unplug the unit before adjusting feet or inspecting underneath.

  • Check shipping bolts: Verify that all rear shipping bolts and spacers were removed during installation. If still present, remove them per the installation manual.
  • Level the appliance: Adjust the front and rear leveling feet so the unit is perfectly level front-to-back and side-to-side. Lock the feet with the jam nuts.
  • Inspect shocks and springs: Check for worn or broken suspension components and replace as needed.
  • Floor reinforcement: Ensure the washer-dryer is on a solid, rigid floor. Avoid weak platforms or flexing subfloors. Reinforce the floor if necessary.
  • Load practices: Avoid single heavy items (like one large blanket). Balance loads with similar items.
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Repair Difficulty

Easy 2/5

Required Part

Shock Absorber Kit
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