Washer-dryer combo stops mid-cycle and displays E09; may be accompanied by unusual noises from the drum area.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the appliance before attempting to rotate the drum or accessing internal components.
Step-by-step checks:
- 1. Remove excess load: Open the door and remove some items if the drum is heavily packed. Try rotating the drum by hand; it should move freely.
- 2. Listen for scraping: Slowly turn the drum by hand and listen for scraping or grinding. This may indicate a foreign object (e.g., bra wire, coin) trapped between the tubs.
- 3. Inspect the door gasket area: Pull back the door boot (gasket) and look for objects lodged at the front of the drum. Remove any debris carefully.
- 4. Check the drive belt and pulley: Remove the rear panel and inspect the belt and drum pulley. Ensure the belt is properly seated and not partially off the pulley, which can cause binding.
- 5. Evaluate drum bearings: With the belt removed, spin the drum pulley by hand. Roughness, noise, or side-to-side play indicates bearing problems that can overload the motor.
- 6. Reset and test: After clearing any obstructions and verifying free drum movement, reassemble, restore power, and run a rinse/spin cycle to confirm E09 is cleared.
When to call a technician: If the drum is difficult to turn even with the belt removed, or if bearings are noisy, a tub/bearing replacement is required and is typically a professional-level repair.