Monogram Keypad / Touch Control Failure

Washer-dryer combo display is on but buttons are unresponsive or respond intermittently.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck or worn buttons, Moisture or detergent residue under control panel, Loose ribbon cable to user interface, Failed user interface board

How to Fix / Troubleshooting

Safety first: Unplug the unit before removing the control console. Avoid spraying cleaners directly on the panel.

Step-by-step checks:

  • 1. Clean the panel surface: Wipe with a slightly damp cloth to remove residue. Do not allow liquid to run into the panel.
  • 2. Power reset: Disconnect power for several minutes, then restore and test button response.
  • 3. Inspect internal connections: Remove the console and reseat the ribbon cable or harness between the keypad and main control board.
  • 4. Replace user interface board: If specific buttons remain unresponsive, replace the OEM Monogram user interface/control panel assembly.

When to call a technician: If both the UI and main board may be involved, professional diagnosis is recommended to avoid unnecessary part replacement.

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Repair Difficulty

Medium 3/5

Required Part

User Interface Control Board
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