E14
New World
User Interface / Control Panel Communication Fault
Washer-dryer displays E14 and will not start; control panel may be unresponsive or partially functional.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose ribbon cable between UI board and main PCB, Faulty control panel PCB, Moisture ingress into control fascia, Firmware communication error
How to Fix / Troubleshooting
Safety: Unplug the appliance before removing the control panel.
- Inspect control fascia: Check for signs of moisture or detergent residue around the buttons and display. Wipe dry and avoid spraying cleaners directly onto the panel.
- Check ribbon cable: Remove the top cover and gently release the control panel. Inspect the ribbon cable or harness connecting the user interface to the main PCB. Reseat both ends firmly.
- Look for damage: Examine the UI PCB for corrosion, burnt components, or cracked solder joints. Replace the control panel assembly if damaged.
- Power reset: After reassembly, leave the machine unplugged for 5–10 minutes, then reconnect and test. If E14 persists, the main control PCB may have a communication fault and should be replaced by a technician.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel PCB
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