New World Front Leak / Door Seal or Dispenser Leak

Water leaking from the front of the washer-dryer, often around the door area.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged or torn door gasket, Blocked door seal drain holes, Overfilling due to pressure switch fault, Leaking detergent drawer or housing

How to Fix / Troubleshooting

Safety: Unplug the appliance and mop up water to prevent slipping.

  • Inspect door seal: Open the door and examine the rubber gasket for tears, holes, or heavy mould. Check the small drain holes at the bottom of the seal for blockages and clear them.
  • Check for over-sudsing: Excess foam can leak past the seal. Reduce detergent dosage and run a rinse cycle.
  • Inspect detergent drawer: Pull out the drawer and clean any caked detergent. Check the housing for cracks and ensure the drawer is not overfilled.
  • Replace seal if damaged: If the gasket is torn, replace it with a New World-compatible door seal, ensuring the retaining bands are correctly refitted.
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Repair Difficulty

Medium 3/5

Required Part

Door Seal (Gasket)
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