E13
NewAir
Motor Tachometer / Speed Sensor Error
Washer-dryer combo shows E13 and stops; motor may start then immediately stop.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Faulty motor tachometer sensor, Loose tach wiring connector, Damaged motor, Control board speed sensing circuit failure
How to Fix / Troubleshooting
Safety first: Unplug the appliance before accessing the motor or wiring. Avoid rotating the drum while power is connected.
- Check for overload: Remove some laundry and attempt a spin cycle to ensure the error is not caused by excessive load.
- Access motor: Remove the rear panel to expose the drive motor. Inspect the wiring harness and tachometer connector at the rear of the motor.
- Secure connections: Re-seat the tachometer and motor connectors. Look for broken wires or corrosion.
- Inspect tach sensor: If accessible, check the tach sensor for physical damage or contamination. Clean gently if covered in dust or residue.
- Replace motor assembly: If E13 persists and wiring is intact, the tach sensor or motor may be defective. Replace the motor assembly with a compatible NewAir motor. If a new motor does not resolve the issue, the main control board likely requires replacement by a technician.
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Repair Difficulty
Hard
4/5
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