E16
NewAir Excessive Vibration / Out-of-Range Spin Speed

Washer-dryer combo displays E16 and stops; often occurs during high-speed spin.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Severely unbalanced load, Worn shock absorbers, Loose counterweights, Damaged drum bearings

How to Fix / Troubleshooting

Safety first: Do not operate the unit with severe vibration, as it can cause further damage. Unplug before internal inspection.

  • Redistribute load: Pause the cycle, open the door when safe, and redistribute or reduce the load. Avoid washing single heavy items alone.
  • Level the appliance: Use a level to adjust the feet so the unit is stable and does not rock.
  • Inspect shocks and weights: Remove the front lower or rear panel. Check shock absorbers for leaks or detachment and ensure concrete or cast-iron counterweights are secure.
  • Check drum bearings: Spin the drum by hand. Loud rumbling or side-to-side play indicates bearing wear.
  • Replace worn components: Replace shock absorbers or tighten counterweights as needed. Bearing replacement is complex and usually requires a technician.
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Repair Difficulty

Hard 4/5

Required Part

Shock Absorber Kit
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