Washer-dryer combo does not drain water; drum remains full and E2 is displayed.

Safety first: Unplug the appliance and prepare towels or a shallow pan to catch water before opening any filters or hoses.

• Access and clean the drain filter: Locate the lower front access panel or small filter door (varies by NewAir model). Open it, place a pan underneath, and slowly unscrew the drain filter cap to let water out. Remove lint, coins, and debris from the filter and cavity.
• Inspect the drain hose: Check the rear drain hose for kinks, crushing, or clogs. Detach the hose from the standpipe or sink and blow through it or flush with water to confirm it is clear.
• Check pump impeller: With the filter removed, use a flashlight to inspect the pump impeller. Ensure it spins freely and is not jammed by small objects. Carefully remove any obstruction with needle-nose pliers.
• Reassemble and test: Reinstall the filter, secure the access panel, reconnect the drain hose, and run a drain/spin cycle. If E2 persists and you hear no pump noise, the drain pump motor may have failed.
• Replace drain pump if needed: Access typically requires removing the rear or bottom panel, disconnecting the pump wiring harness and hoses, and installing a compatible NewAir drain pump. If unsure, schedule professional service.