Washer-dryer combo shows E9 and stops; water is found in the base or leak tray area.

Safety first: Unplug the appliance and turn off water supply immediately if a leak is suspected.

• Inspect for visible leaks: Check around the door, front panel, and underneath the unit for water. Dry the area with towels.
• Access base pan: Carefully tilt the unit slightly backward (with assistance) and inspect the bottom for standing water. Many NewAir combos have a float switch that triggers E9 when water collects in the base.
• Dry the base: If water is present, soak it up with towels or use a wet/dry vacuum. Allow the area to dry completely before testing.
• Check hoses and gasket: Remove the front lower panel or rear panel. Inspect the tub-to-pump hose, drain hose, and inlet hoses for cracks, loose clamps, or pinholes. Examine the door gasket for tears or deformation.
• Repair or replace leaking parts: Tighten hose clamps, replace damaged hoses, and replace a torn door gasket with a compatible NewAir gasket. Ensure all connections are secure.
• Test for further leaks: Run a short wash while observing the machine. If E9 reappears or leaks persist, further diagnosis of the tub, pump, or valve assemblies by a technician is recommended.