NewAir
User Interface Button Failure
Washer-dryer combo control panel buttons are unresponsive or respond intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn or damaged touchpad, Moisture under control panel, Loose ribbon cable, Faulty UI circuit board
How to Fix / Troubleshooting
Safety first: Unplug the appliance before removing the control panel.
- Dry the panel: If the panel was exposed to moisture, allow it to dry completely. Do not use a hair dryer on high heat.
- Clean surface: Wipe the panel with a soft, dry cloth. Avoid harsh chemicals.
- Inspect ribbon cable: Remove the console and re-seat the ribbon cable between the UI and main board.
- Replace UI board: If specific buttons consistently fail, replace the user interface board with a compatible NewAir part.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Control Panel
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