NewAir
No Drain Without Error
Washer-dryer combo fills and agitates but will not drain; no error code displayed.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Partially clogged drain pump filter, Obstructed drain hose, Weak drain pump, Control not energizing pump
How to Fix / Troubleshooting
Safety first: Unplug the unit and prepare for water spillage before opening the drain filter.
- Clean drain filter: Open the lower front access door, unscrew the filter cap slowly, and remove debris. Clean the cavity thoroughly.
- Check drain hose height: Ensure the drain hose is installed at the correct height per NewAir specifications and is not submerged in standing water, which can prevent proper siphoning.
- Inspect hose for clogs: Detach the hose from the standpipe and flush it with water. Remove any blockages.
- Test pump operation: Run a drain-only or spin cycle and listen for the pump. If it hums but does not move water, the impeller may be jammed or the pump weak and should be replaced.
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Repair Difficulty
Medium
3/5
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