RCA
Excessive Vibration / Suspension Failure
Washer-dryer combo makes loud banging or knocking noises during spin.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Unbalanced load, Worn shock absorbers, Broken or stretched suspension springs, Unit not level on floor
How to Fix / Troubleshooting
Safety first: If the machine is violently shaking, press Power to stop the cycle and unplug it before inspection.
- Redistribute load: Open the door when safe and redistribute heavy items. Avoid washing single heavy items alone.
- Level the unit: Adjust the leveling feet so the washer-dryer combo is stable and does not rock. Use a level on top.
- Inspect suspension: Unplug and remove the top or rear panel. Check shock absorbers for oil leakage or detachment and springs for stretching or breakage.
- When to replace parts: Replace worn shock absorbers and any damaged suspension springs to restore proper damping.
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Repair Difficulty
Hard
4/5
Required Part
Shock Absorber Set
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