Washer-dryer combo shows HE2 and drying function does not work or stops quickly.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the unit and allow it to cool. Internal dryer components can be very hot.
Steps to troubleshoot:
- Clean lint paths: Remove the lower front panel or rear panel (model dependent) to access the condenser and air ducts. Vacuum out lint and dust from the condenser fins, blower housing, and ducts.
- Check condenser filter (if equipped): Some Samsung combos have a removable condenser filter. Rinse it under water and dry thoroughly before reinstalling.
- Inspect dry heater area: Look for burned wiring or tripped thermal cutoffs on the heater housing.
- Test a short dry cycle: After cleaning, run a short drying cycle to see if HE2 reappears.
When to stop: If HE2 persists, the dry heater, NTC sensor, or thermal fuse may need replacement. These are high-temperature components; professional service is recommended.
Repair Difficulty
Required Part
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