Samsung
Door Stuck Locked
Washer-dryer combo door will not open at the end of the cycle, even though the drum has stopped.
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Possible Causes
Door lock mechanism jammed, Control board not sending unlock signal, Water still detected in drum, High internal temperature after drying
How to Fix / Troubleshooting
Safety first: Do not force the door open. Unplug the unit before attempting manual release.
Steps to release:
- Wait a few minutes: Some models delay unlocking until the drum cools or water level is confirmed low.
- Check for water: If water is visible through the door, run a drain/spin cycle. If the machine will not start, manually drain via the emergency hose.
- Use emergency release: Open the lower access panel and pull the emergency door release cable (if equipped) to unlock the door.
- Inspect lock (advanced): If the problem recurs, access the door lock assembly and check for mechanical damage or loose wiring.
When to stop: Repeated lock failures indicate a faulty door lock or PCB; replacement should be done with correct Samsung parts.
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Repair Difficulty
Easy
2/5
Required Part
Door Lock Assembly
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