Samsung
No Drum Movement
Washer-dryer combo drum does not turn at all during wash or spin, but the unit powers on.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or slipped drive belt (belt-drive), Failed drive motor, Faulty motor control PCB, Door not locking properly preventing motor start
How to Fix / Troubleshooting
Safety first: Unplug the appliance before accessing the rear panel or motor area.
Steps to troubleshoot:
- Confirm door lock: Ensure the door locks at the start of the cycle. If it does not, address door lock issues first.
- Check belt (if applicable): Remove the rear panel and inspect the drive belt. If it is off the pulley or broken, replace it and ensure proper tension.
- Test drum by hand: Rotate the drum manually. If it spins freely, the motor or control may be at fault; if it is seized, internal mechanical failure is likely.
- Listen for motor: During a cycle, if you hear a humming but no movement, the motor may be stalled or failing.
When to stop: Motor or PCB replacement is complex and should be performed by a qualified technician.
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Repair Difficulty
Hard
4/5
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