Samsung User Interface / Control Panel Fault

Washer-dryer combo powers on but buttons do not respond or respond intermittently.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck or damaged touch buttons, Moisture behind control panel, Loose ribbon cable to main PCB, Failed user interface board

How to Fix / Troubleshooting

Safety first: Unplug the unit before removing the control panel or top cover.

Steps to address:

  • Power reset: Unplug for 5 minutes, then reconnect and test the buttons again.
  • Dry panel: If the panel was recently exposed to steam or cleaning liquids, allow it to dry completely. Do not spray cleaners directly on the panel; apply to a cloth instead.
  • Check connections: Remove the top cover and gently remove the control panel. Ensure the ribbon cable and connectors between the panel and main PCB are fully seated.

When to stop: If buttons remain unresponsive, the user interface board may need replacement. This is a moderate repair; follow Samsung service instructions or contact a technician.

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Repair Difficulty

Medium 3/5

Required Part

User Interface Control Board
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