Water detected in base tray; anti-flood system activated; E13 displayed and machine will not operate

Safety first: Unplug the appliance and close the water tap immediately. Beware of water around electrical parts.

Step-by-step checks:

• 1. Drain and dry the base:
  • Carefully pull the machine forward.
  • Tilt it slightly backward or forward (with assistance) to allow water to drain from the base tray.
  • Remove side or rear panels and dry the base thoroughly with towels.
• 2. Identify the leak source:
  • Visually inspect all hoses: inlet, tub-to-pump, pump-to-drain, and internal recirculation hoses.
  • Check the drain pump body and seals for drips.
  • Inspect the door seal and front of the tub for leaks during a short fill test (supervised).
• 3. Repair or replace leaking components:
  • Tighten or replace hose clamps.
  • Replace cracked hoses or leaking pump assemblies.
  • If the AquaStop hose is leaking, replace the complete AquaStop hose assembly.

When to call a technician: If the leak source is not obvious or involves the tub or heat exchanger, professional service is strongly recommended.