Washer-dryer display is on but buttons do not respond or program cannot be selected

Safety first: Unplug the appliance before removing the control panel.

Step-by-step checks:

• 1. Lock function:
  • Check if the child lock is active (usually indicated by a key symbol).
  • Deactivate according to the user manual (e.g., press and hold specific buttons).
• 2. Inspect control panel:
  • Remove the fascia and check the ribbon cable between UI and main board.
  • Reseat connectors and inspect for corrosion.
• 3. Check for stuck buttons:
  • Press each button to feel for normal travel.
  • If a button is stuck, clean or replace the fascia or switch board.
• 4. Replace UI board if necessary:
  • If the display works but inputs are not recognized, replace the user interface PCB.

When to call a technician: If UI replacement requires coding or if main board faults are suspected, professional service is recommended.