E17
SMEG
Door Unlock Fault
Washer-dryer displays E17; door remains locked at the end of the cycle and will not open.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Stuck door interlock mechanism, Broken door handle or latch, Faulty door lock solenoid, Control board not sending unlock signal
How to Fix / Troubleshooting
Safety first: Turn off and unplug the appliance. Do not force the door open with excessive pressure.
- Wait for delay: Many SMEG combos have a safety delay of 1–2 minutes after cycle end before unlocking. Wait and listen for the click.
- Emergency release: Check the user manual for an emergency door release (often accessible behind the lower front panel). Gently pull the release to open the door.
- Inspect door handle and latch: Once open and power is off, check the handle and latch hook for cracks or breakage. Replace if damaged.
- Check door lock: Access the door lock assembly by removing the front gasket clamp and pulling back the seal. Inspect for signs of overheating or mechanical jamming. Replace the door lock if it appears burnt or fails continuity tests.
- Test operation: After replacing parts, run a short cycle to confirm the door locks and unlocks correctly without E17.
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Repair Difficulty
Medium
3/5
Required Part
Door Lock Assembly
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