E20
SMEG
Unbalanced Load / Spin Protection Fault
Washer-dryer shows E20; machine may vibrate excessively or fail to reach full spin speed.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Severely unbalanced laundry load, Worn shock absorbers, Loose counterweights, Faulty imbalance detection via motor/tachometer
How to Fix / Troubleshooting
Safety first: Keep the area around the machine clear while it is spinning. Disconnect power before internal checks.
- Redistribute load: Open the door (if safe and water is drained) and redistribute laundry evenly around the drum. Avoid single heavy items like bath mats.
- Reduce load size: Remove some items and try a spin-only program with a smaller load.
- Check installation: Ensure the washer-dryer is level on all four feet. Adjust the feet so the machine does not rock.
- Inspect suspension: With power off, remove the rear or front panel and inspect shock absorbers and counterweights. Replace worn shocks that leak oil or move too freely.
- Test spin: After adjustments, run a spin cycle to confirm reduced vibration and absence of E20.
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Repair Difficulty
Medium
3/5
Required Part
Shock Absorbers
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