SMEG Excessive Vibration / Suspension Fault

Washer-dryer makes loud banging or knocking noises during spin; machine may move across the floor.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Unbalanced load, Worn shock absorbers, Loose concrete counterweights, Shipping bolts not removed on new installation

Safety first: Keep clear of the machine while it is violently vibrating. Disconnect power before adjustments.

Check installation: Ensure all transit bolts have been removed according to the SMEG installation guide.
Level the machine: Adjust the feet so the washer-dryer is stable and does not rock.
Balance the load: Open the door when safe, redistribute laundry, and avoid single heavy items.
Inspect suspension: Remove panels and inspect shock absorbers and counterweights. Tighten any loose counterweight bolts and replace worn shocks.

Medium 3/5

Shock Absorbers

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