Washer-dryer combo fills with water but will not agitate or tumble during wash.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the unit and drain water via the pump filter if necessary before tipping or moving the appliance.
Step-by-step checks:
- Check drum movement: Try turning the drum by hand. If it is very stiff or grinding, suspect bearing or mechanical issues.
- Inspect belt (if belt-driven): Remove rear panel and check if the belt is on the pulleys and not broken. Replace if worn or off.
- Listen for motor: During a wash attempt, listen for humming or clicking from the motor area (briefly, with panels in place and unit plugged in). A humming motor that does not turn may be seized or overloaded.
When to replace: Replace a broken belt or faulty drive motor. If the motor and belt are good but there is no power to the motor, the main control board may be defective.