How to Fix / Troubleshooting

Safety first: Unplug the unit before tipping or moving it. Do not operate the machine if it is violently shaking.

Step-by-step checks:

Verify shipping bolts: For recently installed units, ensure all rear shipping bolts and transit brackets have been removed per Whirlpool installation instructions.
Level the appliance: Use a spirit level and adjust the leveling feet so the combo is stable and does not rock.
Inspect shocks and springs: Remove front or rear panel and check suspension springs and shock absorbers for oil leakage, breakage, or detachment. Replace in pairs if worn.
Load distribution: Advise users to mix large and small items and avoid overloading.

When to replace: Replace worn shock absorbers or suspension springs to restore stability.

Washer-dryer combo makes loud banging or knocking noises during spin; unit may move or walk across the floor.

Possible Causes