Washer fills with water but will not agitate or tumble

Safety first: Unplug the washer before tipping or removing panels.

Step-by-step checks:

• 1. Verify lid/door switch: Ensure the lid or door is fully closed. On top-load models, listen for a click when closing the lid. Replace the lid switch if it does not click or show continuity when closed.
• 2. Check drive belt (front-load): Remove the rear panel and inspect the belt between the motor and drum pulley. Replace if broken, off, or heavily worn.
• 3. Inspect motor coupler (top-load): Tilt the washer back and remove the cabinet or rear panel to access the motor. Check the plastic/rubber coupler between motor and transmission. Replace if cracked or stripped.
• 4. Test motor: If belt/coupler and switch are good, the motor may be failed and should be tested with a meter and replaced if windings are open or shorted.

When to call a technician: If the motor and mechanical parts appear intact but there is still no agitation, the control board or timer may be at fault.