Asko
Suspension or Spider Arm Wear
Washer drum has excessive play when pushed up and down; scraping noise may be heard
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken drum spider arm, Worn suspension springs, Failed shock absorbers, Loose drum pulley
How to Fix / Troubleshooting
Safety first: Unplug the washer before internal inspection.
- Step 1 – Check drum play: Open the door and lift the drum up and down. Excessive movement or clunking suggests internal wear.
- Step 2 – Inspect pulley: Remove rear panel and check that the drum pulley is tight on the shaft.
- Step 3 – Inspect suspension: Check springs and shocks for damage or detachment.
- Step 4 – Spider assessment: If the drum is loose relative to the shaft or wobbles, the internal spider may be cracked. This requires tub disassembly and spider replacement.
Spider and bearing repairs are advanced and often best left to professionals.
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Repair Difficulty
Professional Required
5/5
Required Part
Drum Spider Assembly
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