Washer displays E11 and may not lock the door or start.

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Incorrect door lock model installed, Wiring harness mismatch, PCB firmware not recognizing lock, Damaged lock contacts

How to Fix / Troubleshooting

Safety first: Unplug the washer.

Confirm that the door lock part number matches the Brandt model. Inspect wiring and connectors for correct pinout and secure fit. Replace the lock with the correct part if in doubt. If E11 persists with a correct lock, the PCB may require firmware update or replacement by an authorized service center.

Repair Difficulty

Hard 4/5

Required Part

Door Lock Assembly

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