Washer displays E23 and will not drain or complete the cycle; water remains in the tub.

Safety first: Unplug the washer. Water may spill when opening the pump area; keep towels and a shallow pan ready.

• Access the drain pump: On many GE Profile front-load models, remove the lower front access panel (usually a few screws at the bottom). Locate the drain pump and clean-out (if equipped).
• Drain residual water: Use the small drain hose (if present) or slowly loosen the pump clean-out cap to let water drain into a pan. Tighten and empty the pan as needed until water flow stops.
• Clean the filter and impeller: Remove the pump filter/clean-out cap fully. Remove lint, coins, buttons, and other debris. Reach in carefully to feel the impeller and ensure it spins freely.
• Inspect the drain hose: Check the hose from the pump to the standpipe or sink for kinks, clogs, or ice (in cold locations). Detach and flush the hose if needed.
• Test operation: Reassemble, plug in the washer, and run a drain & spin cycle. If the pump hums but does not move water, or is silent and the code returns, the drain pump motor is likely failed and should be replaced with a GE-compatible pump assembly.