E31
GE Profile
Door Lock Circuit Error / Lock Not Sensed
Washer shows E31 and will not spin or advance; may stop after filling.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed door lock sensor contacts, Loose door lock connector, Control board not detecting lock signal, Broken door strike
How to Fix / Troubleshooting
Safety first: Unplug the washer before inspecting the lock or control wiring.
- Inspect door strike: Check the plastic strike on the door for cracks or missing pieces. Replace if damaged so it fully engages the lock.
- Reset power: Leave the washer unplugged for 5 minutes to reset the control, then plug back in and try a new cycle. Sometimes transient errors clear with a reset.
- Check lock wiring: Access the door lock from the front or side (depending on model). Confirm the harness is fully seated and not corroded or pinched.
- Replace door lock: If the wiring is intact and the error persists, replace the door lock assembly with a GE-approved part. If a new lock does not resolve the issue, the main control board may be defective and should be diagnosed by a technician.
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Repair Difficulty
Hard
4/5
Required Part
Door Lock Assembly
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