Washer displays E97 and may not complete self-test or diagnostic routines.

Safety first: Unplug the washer before service.

• Run basic cycle: Instead of diagnostic mode, try a simple wash cycle to see if normal operation is possible.
• Check sensors and locks: Ensure door lock, water level sensor, and motor connections are secure, as failures here can abort self-tests.
• Power reset: Unplug for 10–15 minutes, then retry diagnostics if your manual provides instructions.
• Professional diagnosis: Persistent E97 typically requires a technician with access to GE diagnostic procedures and tools to identify the failing component or control board.