GE Profile Foreign Object or Drum Support Damage

Washer makes a grinding or scraping noise when the drum turns.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Object caught between inner drum and outer tub, Worn drum support spider, Damaged drum baffles, Loose pulley or motor mount

How to Fix / Troubleshooting

Safety first: Unplug the washer before inspection.

  • Check drum interior: Inspect for loose baffles or screws and tighten or replace as needed.
  • Spin by hand: Rotate the drum slowly and listen for scraping. If noise is present at a specific point, a foreign object may be trapped.
  • Access heater opening (front-load): Removing the heater can sometimes allow retrieval of trapped objects from the tub bottom.
  • Spider/pulley issues: If the drum wobbles or the rear pulley is loose, the drum support spider may be cracked, requiring tub and drum replacement.
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Repair Difficulty

Professional Required 5/5

Required Part

Drum Support Spider
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