Gram Suspension or Drum Support Failure

Washer makes loud banging or knocking noises during spin

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Worn shock absorbers, Broken or detached suspension springs, Loose drum counterweights, Worn drum bearings

How to Fix / Troubleshooting

Safety: Unplug the washer before accessing internal components.

  • Check leveling: Ensure the Gram washer is level and stable. Adjust the feet so the machine does not rock.
  • Inspect shocks: Remove rear or front panel and inspect the shock absorbers attached to the tub. If they are loose, leaking oil, or compress too easily, replace them in pairs.
  • Check springs and weights: Look at the top suspension springs and concrete or cast-iron counterweights. Tighten any loose bolts and replace broken springs.
  • Bearings: Spin the drum by hand. A rough, grinding feel or loud rumble indicates worn bearings, which typically require tub disassembly and professional replacement.

Do not continue high-speed spins if the machine is violently banging; this can cause structural damage.

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Repair Difficulty

Hard 4/5

Required Part

Shock Absorbers
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