E15
IPSO
User Interface / Keypad Communication Error
Washer shows E15; user interface may be unresponsive or buttons not working correctly
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose ribbon cable between UI and main board, Faulty user interface PCB, Moisture ingress into control panel, Main control board communication failure
How to Fix / Troubleshooting
Safety first: Unplug the washer before removing the control panel or console.
Steps to check and correct:
- Remove control panel: Access the user interface by removing screws or clips at the top/front of the IPSO washer.
- Inspect ribbon cable: Disconnect and reseat the flat ribbon cable between the UI and main board. Ensure it is fully inserted and not damaged.
- Check for moisture: Look for condensation or detergent residue inside the panel. Dry thoroughly and correct any dispenser leaks that may be dripping onto the electronics.
- Test buttons: With the panel open (and power disconnected), press each button and feel for proper tactile response. Stuck or damaged buttons may require UI replacement.
- Reassemble and test: Restore power and test all functions. If E15 persists and the ribbon is good, replace the user interface PCB. If still unresolved, the main control board may be at fault.
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Repair Difficulty
Medium
3/5
Required Part
User Interface PCB
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