IPSO Suspension or Shock Absorber Wear

Washer makes loud banging or knocking noise during spin

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Worn shock absorbers, Broken suspension springs, Loose counterweights, Unbalanced load

How to Fix / Troubleshooting

Safety first: Unplug the washer before accessing internal components.

Steps to check and correct:

  • Check load: Ensure the drum is not overloaded or loaded with a single heavy item. Redistribute laundry and re-test.
  • Inspect shocks: Remove front or rear panel and locate the shock absorbers connecting the tub to the base. Look for oil leakage, broken mounts, or excessive free play. Replace shocks in pairs with IPSO parts.
  • Inspect springs: Check the top suspension springs for stretching, breakage, or detachment from the cabinet or tub.
  • Check counterweights: Verify that concrete or cast-iron counterweights on the tub are secure and that mounting bolts are tight.
  • Test spin: After replacing worn components, run a spin cycle with a moderate, balanced load to confirm noise reduction.
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Repair Difficulty

Medium 3/5

Required Part

Shock Absorber Set
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