F13
KitchenAid Dispenser or Door Lock Circuit Fault (model-dependent)

Washer will not start or unlock; F13 displayed, often with door locked icon.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed door lock assembly, broken door lock wiring harness, jammed dispenser motor (on models where F13 is dispenser-related), faulty main control output

How to Fix / Troubleshooting

Safety First: Unplug the washer. If the door is locked with clothes inside, use the manual release (if provided) behind the lower front panel.

Step-by-step checks (door lock focus):

  • Manual release: Remove the lower front access panel. Look for a pull tab or cable near the door lock area and pull gently to release the door.
  • Inspect door lock: Remove the front door gasket clamp near the lock and pull the gasket back. Unscrew and remove the door lock assembly.
  • Check wiring: Inspect the harness to the lock for breaks or loose connectors. Reseat the plug firmly.
  • Test lock: With a multimeter, test the lock’s solenoids and switches for continuity according to the wiring diagram.

When to replace: Replace the door lock assembly if it fails continuity tests or shows signs of overheating. If the lock is good but not receiving voltage during lock command, suspect the main control board.

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Repair Difficulty

Medium 3/5

Required Part

Door Lock Assembly
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