KitchenAid User Interface Keypad Failure

Washer control panel buttons are unresponsive or intermittent; display may work but inputs do not register.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Worn or damaged touchpad, loose ribbon cable, moisture intrusion into console, failed UI control board

How to Fix / Troubleshooting

Safety First: Unplug the washer before removing the control console.

Step-by-step checks:

  • Reset power: Unplug for 5 minutes and reconnect to see if responsiveness improves.
  • Inspect ribbon cable: Remove the console and check the ribbon cable between the keypad and UI board. Reseat and inspect for damage.
  • Check for moisture: Look for signs of water or detergent intrusion inside the console. Dry thoroughly if present.

When to replace: Replace the user interface control or keypad assembly if specific buttons or the entire panel remain unresponsive despite good connections.

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Repair Difficulty

Medium 3/5

Required Part

User Interface Control Board
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