Washer fills with water but will not agitate or tumble; timer counts down but drum does not move.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety First: Unplug the washer and ensure it is stable before tilting or removing panels.
Step-by-step checks:
- Check for drum movement by hand: Rotate the drum manually. It should move smoothly without grinding.
- Inspect belt (if equipped): Remove the rear panel and verify the drive belt is on both pulleys and properly tensioned. Replace if broken or heavily worn.
- Listen for motor: Run a wash cycle and listen. A humming sound without movement can indicate a seized motor or jammed drum (only do this test if panels are safely reinstalled).
- Test motor: With power off, disconnect the motor and measure winding resistance. Compare to spec. Inspect brushes on brush-type motors and replace if worn.
When to replace: Replace the drive belt if damaged. Replace the drive motor if windings are open/shorted or if it fails to run with proper voltage. If the motor is good but not powered, suspect the motor control or main control board.